LIID Digital is committed to straightforward pricing with no hidden conditions. This policy explains how cancellations and refunds work for all LIID Digital subscription plans. If anything here is unclear, please reach out before cancelling — we would rather find a solution than lose a client.
There are no lock-in contracts. You may cancel your LIID Digital subscription at any time by contacting us at support@liiddigital.co.za.
When your billing cycle ends, your AI agent is deactivated, your DID (phone number) is returned to the pool, and your data is retained for 30 days before deletion — giving you time to export call logs and transcripts.
Once your subscription has been activated and your AI agent provisioned, the current billing month's fee is non-refundable. This applies regardless of when in the month you cancel.
Provisioning is the point at which your agent is configured, your phone number is assigned, and your platform access is granted — typically within 24 hours of your first payment clearing.
If you believe you have been incorrectly charged, or that a service was not delivered as agreed, please contact us before raising a dispute with your bank or payment provider. Most billing issues can be resolved within one business day.
When a legitimate dispute is raised and accepted, LIID Digital will resolve it by one of the following methods at our discretion:
Initiating a chargeback without first contacting us may result in immediate suspension of your account. We strongly encourage direct resolution — it is faster and avoids service interruption.
For any billing or cancellation enquiry, contact us through the following channels: